BaloTrade B2B Support Policy

At BaloTrade, we understand that B2B trade involves serious partnerships, large transactions, and often international operations. That’s why our support system is designed to serve wholesalers, exporters, manufacturers, and enterprise buyers with timely, professional assistance throughout the trade process.

Support Channels

  • Email Support: Reach us at support@balotrade.com (24/7 ticketing system)

  • Live Chat: Real-time help available on the BaloTrade website

  • Help Center: Comprehensive FAQs, how-to guides, and policy documents at www.balotrade.com/help

Response Times

  • Email: Within 24 hours on business days

  • Live Chat: Instant or within 5 minutes

  • Escalations / Dispute Resolution: Within 48–72 hours

We Support You With:

  • Business account setup and verification

  • B2B product listing and management

  • Negotiation assistance & messaging tools

  • Escrow & secure payment handling

  • Freight coordination and shipping queries

  • Disputes, refunds, and trade resolution

Languages Supported:

English, French, Arabic — more languages coming soon

Our goal is to ensure safe, efficient, and trusted international trade for every business on our platform.


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